How does Membership work?
How much does Wheely Membership cost?
Our membership status is extended to our most loyal passengers at no additional cost. Access can only be earned by qualifying.
What criteria do I need to meet to access Wheely Membership?
You must either accept an invitation from an existing member or complete at least 15 personal journeys within a six-month period. These completed journeys must be requested on your personal Wheely account in order to qualify. You can track your eligible journeys in the Membership section of the Wheely app.
What are the benefits of Wheely Membership?
Membership grants you access to exclusive privileges, including our Concierge service and Chauffeur For a Day.
What is Wheely Concierge?
Wheely Concierge is a feature designed to help make life run as smoothly as possible. It allows you to request a reliable and trusted Wheely chauffeur to take care of everyday errands.
Where is Wheely Concierge available?
Wheely Concierge is available in London and Paris.
What is Chauffeur For a Day?
Select patrons may reserve their chauffeur for up to an entire day — bringing unparalleled freedom and convenience to a full schedule.
Why have you removed New First Class?
We have upgraded our First Class experience so every First Class journey uses the ultra-spacious Mercedes W223 S-Class and refined amenities which previously belonged in New First Class. We have therefore streamlined our options and ‘New First Class’ is no longer a separate class in most of our cities. However, we are working on a new offering which will be exclusive to members, so stay tuned for updates.
How do I renew my membership?
Membership is re-evaluated every six months and automatically renewed for those who have met the criteria over the last evaluation period. You can track your current membership status and expiration date in the Membership section of the Wheely app.
How can members share privileges with friends and loved ones?
Members can invite up to three people to become a Wheely member. Every invitation sent to someone who has never experienced Wheely before comes with a complimentary journey worth up to £100/ €100/ 500 AED, depending on the region. Once each recipient completes their first journey, we will also credit the first member’s account with a complimentary journey of their own (up to a total of three journeys).
How do I redeem an invitation to Wheely Membership?
To redeem your invitation, either follow the link shared by your contact or enter the invitation code manually in the Wheely app (Membership → Become a Member). The invitation cannot be applied if you are an active or former member.
Do members who joined by invitation have different privileges?
All members enjoy the same privileges regardless of how they earned access. The only difference is the membership period — 3 months for invited members and 6 months for qualified members. To extend the status beyond the 3-month period for invited members, they must complete 15 personal journeys over that time. Once they do, they will receive the privilege of sharing their status and a complimentary journey with their trusted contacts.